All made-to-measure custom pieces can only be exchanged.
For all returns and exchanges we have a 24hours policy. If you wish to return or exchange an item, please contact us as soon as possible within 24hours after your shipment arrives.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
All returns and exchanges require approval.
Kindly contact us via email at email@example.com
If your return is approved, all shipments must be shipped within 5 days of receiving the order.
Any shipping costs related to returned or exchanged products are not covered by Dejzi.
Discounted items will be deemed as a final sale and cannot be returned or exchanged.
At first, I was in doubt whether to place an order with this designer, after contacting the staff I decided to place an order for the dresses I wore at my brother's wedding. I say with complete conviction that Dejzi is one of the most talented designers I have ever seen, her creations are completely different from all the others and from the trends we are used to see. I chose to buy the dress Volcano and Golden Sand. The size was perfect. The packaging of the dresses was very exclusive and the delivery was made within 15 days. I couldn't be happier.
Absolutely loved the dress, I purchased Ocean Wave dress. Only thing was the top was too big, but it was an easy fix, just had it altered. Other than that got so many compliments! It looks even better than in the picture. Also the team is absolutely amazing, Emma from the sales department helped me have the dress delivered ASAP. It was my first purchase from Dejzi but I will definitely come back for future events.
I purchased the dress “Girls Like You” for my engagement and let me tell you I felt like a princess. The custom sizing option was fantastic because I always have trouble getting dresses to fit right. The fabric felt very high quality and comfortable. Absolutely worth the money. Thank you DEJZI <3.
I purchased Disco Ball and Polka Dot dresses, looks and feels absolutely amazing. I was a bit worried because I ordered them pretty late but the delivery was surprisingly quick! The delivery was made with DHL express. I’ll definitely buy from this brand again.
Incredible service. I had an event in less than a month and finding a dress that could reach here on time was the most stressful part. I called multiple times and talked to the same person (Emma Sales Department) every time who answered all of my questions. She let me know which dresses they had in stock in my size assuring me they would be delivered within 4-5 days. Cannot say enough about the amazing customer support and loved the dress.
I placed an order in the first week of July and they delivered on their promise. This package came all the way from Eastern Europe to us in LA. You will not find anything so beautiful or unique as these dresses. Dejzi’s creations are truly different from others and make you feel very special and comfortable. Thank you Dejzi.