Frequently Asked Questions
All dresses are made to order including standard sized dresses.
We ship worldwide. The shipping costs will be covered by DEJZI.
Once your order details are confirmed, you will receive your item after 7-20 business days from the day that the order has been placed.
We ship our items with DHL Express.
Yes. When we dispatch your order for delivery you will receive a unique tracking number by email.
We kindly offer returns on Standard Size non-made-to-measure creations.
All made-to-measure custom pieces can only be exchanged.
For all returns and exchanges we have a 24hours policy. If you wish to return or exchange an item, please contact us as soon as possible within 24hours after your shipment arrives. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
All returns and exchanges require approval.
Kindly contact us via email at firstname.lastname@example.org
If your return is approved, all shipments must be shipped within 5 days of receiving the order.
Any shipping costs related to returned or exchanged products are not covered by Dejzi.
Discounted items will be deemed as a final sale and cannot be returned or exchanged.
Upon arrival in the destination country or area the contents of your order may be subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.) for which the recipient of the order is responsible.
We are not responsible for any customs fees incurred on your order.
Credit/Debit Card or PayPal
• Order canceled within 24 hours of payment confirmation will be eligible for a full refund.
• Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price.
• Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price.
• Cancellation beyond 120 hours after the order is paid: you will not expect any refund at all.