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Frequently Asked Questions | Return Policy

Here are most asked questions

We ship worldwide. The shipping costs will be covered by DEJZI.

Once your order details are confirmed, you will receive your item after 15-20 business days from the day that the order has been placed.

We ship our items with DHL and UPS Express International.

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email.

We kindly offer returns on Standard Size non-made-to-measure creations.
All made-to-measure custom pieces can only be exchanged.

For all returns and exchanges we have a 24hours policy.If you wish to return or exchange an item, please contact us as soon as possible within 24hours after your shipment arrives.

All returns and exchanges require approval.
Kindly contact us via email at [email protected]

Any shipping costs related to returned or exchanged products are not covered by Dejzi.
Discounted items will be deemed as a final sale and cannot be returned or exchanged.

All dresses are made to order including standard sized dresses.

Upon arrival in the destination country or area the contents of your order may be subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.) for which the recipient of the order is responsible. We are not responsible for any customs fees incurred on your order.

If you want to make a change, please contact us via email at [email protected] or via phone or WhatsApp at +383 45 26 88 86 before you place an order.

Credit/Debit Card or PayPal

If you want a faster delivery please contact us via email at [email protected] or via phone or WhatsApp at +383 45 26 88 86 before you place an order.

We are unfortunately unable to modify an order once processed.